Getting support

If you encounter any problems with our software, please check the online documentation for any information about the error. You can also contact us for support.

Updates are free for registered users. We encourage you to use the latest version whenever possible, as many new features are implemented along the way.

We strongly recommended you search the new Knowledge base for further information. Here you will also find additional tips, tricks, guides, examples, manuals and additional documentation.

If you encounter any problems with our software, please check the product specific section on our website for further information about the error:

Generel installation problems: Troubleshooting installation problems

Generel registration problems: Troubleshooting registration problems

WinMapper: http://www.spinnersoftware.com/products/winmapper/

SiteMapper: http://www.spinnersoftware.com/products/sitemapper/

LogReader: http://www.spinnersoftware.com/products/logreader/

MsgPopper: http://www.spinnersoftware.com/products/msgpopper/

ScanInbox: http://www.spinnersoftware.com/products/scaninbox/